Life happens. Protect your ENGO’s with the industry's best warranty for accidental drops, breaks, spills and theft.
ENGO CARE
As athletes, we know how much you rely on your gear. ENGO Care provides peace of mind: best-in-class coverage for nearly any conceivable accident or loss.
ACCIDENTAL DAMAGE & THEFT
We created the Care program to go beyond the standard industry warranty. From crushed ENGO’s, to stolen bags, we’ve seen it all – and it's covered.
PAINLESS CLAIMS FROM ANYWHERE
Filing your claim is easy: no hidden forms or hours of tech support hold time. The process is streamlined to get you back up and riding or running (or both) in no time. Simply have your original order number handy.
CARE - IN DETAILS
We know our athletes rely on ENGO for training and race day performance. After receiving your claim request, and verifying the supplied materials, you can expect a replacement dispatch within 2 business days.
Standard warranties cover manufacturing defects. ENGO Care covers your real life.
1-Year Coverage Includes:
Accidental Damage Protection
Training for endurance sports means unpredictable situations. Gear gets crushed in bags, dropped during transitions, or damaged in travel. ENGO Care provides one replacement within your first year for any accidental damage—no questions asked about how it happened.
Theft Coverage
Equipment theft is an unfortunate reality at races, gyms, and training grounds. If your ENGO is stolen within the first year, we'll replace it once with proof of a police report. Focus on your training, not your gear security.
One Replacement, Zero Hassle
When incidents happen, email us with documentation and we'll handle the rest. Your replacement ships within days, keeping your training on track.
ENGO Care extends beyond standard warranties to protect the investment in your performance.
ENGO Care operates independently of our 30-day trial period and standard 2-year manufacturing warranty.
We're sorry to hear about your ENGOs! To file an ENGO Care claim, please email info@engoeyewear.com with the following information:
Required Information:
- Your order number
- Description of the incident (damage or theft)
- Date of incident
Required Documentation:
- For accidental damage: Clear photos showing the damaged product from multiple angles
- For theft: Copy of the police report (must include report number and incident date)
Our team will review your claim within 2-3 business days and guide you through the next steps.