At ENGO, we pride ourselves on customer satisfaction. You may return any item(s) purchased from this web site for any reason within the first thirty (30) days from purchase
All ENGOs carry a 30-day no-risk / 100% satisfaction promise - Within 30 days of original purchase, you can return ENGO for a full refund or exchange, for any reason. This includes fit, style, experience, performance - if ENGO isn't right for you, simply contact support to coordinate a return, refund, or exchange.
Please visit https://us.engoeyewear.com/pages/contact and select "support" - we aim to respond to all inquiries within 24 hours, however please give us extra time Friday through Sunday - That's when we are usually outside training, too.
Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.
ENGO also provides a full 2-year warranty against manufacturer defects. This warranty applies to product failure in the course of normal use, but does not include accidental damage or abuse. If you experience a problem with ENGO within 2 years of purchase, simply contact support. If we cannot correct the issue, we will replace the product.